Updated as of June 16, 2026

 

Critical Ops LLC (“Critical Ops,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://criticalops.com or https://cu.criticalops.com (the “Site”), interact with our services, contact us, register for events, or otherwise engage with us.

 

We are a service-disabled veteran-owned & woman-owned small business based in Westlake, Ohio, providing strategic business integration, consulting, remote sensing services, critical infrastructure protection, fraud and cyber threat intelligence, and hosting industry events, conferences and communities of practices.

 

1.  Information We Collect

We collect information you provide directly to us, automatically through the Site, and from other sources.

 

     Information You Provide:

• Contact information (name, email address, phone number, company name, job title)
• Inquiry or consultation details submitted via contact forms
• Event registration or newsletter signup information
• Communications with us (emails, calls, or messages)
• Payment information (such as billing name, billing address, and payment card details) submitted in connection with purchases, paid services, or event registration. Payment card data is processed directly by our third-party payment processor and is not stored by Critical Ops.
• Identity verification information we may request to confirm your identity in connection with account access, event credentialing, or service delivery (such as government-issued identification, professional credentials, or other identifying documentation).
• Any other information you choose to provide

     Information Collected Automatically:

• IP address, browser type, device information, operating system
• Pages visited, time spent on pages, clickstream data
• Referral source and other usage analytics (via Google Analytics and similar tools)
• Cookies and similar tracking technologies

     Information from Third Parties:

• Publicly available business information
• Data from service providers or partners (with appropriate safeguards)

2.  How We Use Your Information

We use your personal information for the following purposes:

• Responding to your inquiries and providing requested services or consultations
• Sending marketing emails, event invitations, newsletters, promotions, and updates about our services, conferences, and related offerings (with your consent where required)
• Improving our website, services, and user experience
• Hosting and managing events/conferences (e.g., CIM)
• Performing data analytics and internal business operations
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring security
• Processing payments for services, event registrations, or other transactions through our third-party payment processor. We do not store full payment card numbers. Our payment processor handles card data pursuant to its own PCI-DSS-compliant practices, and your billing information may be retained by us for recordkeeping, dispute resolution, and fraud prevention purposes.
• Verifying your identity where required to provide services, grant access to events or secure platforms, or comply with applicable legal or regulatory requirements. We may use identity verification information to confirm that you are who you represent yourself to be, to prevent fraud and unauthorized access, and to fulfill our obligations as a contractor or service provider operating in regulated industries.

3.  Legal Basis for Processing (for users in applicable jurisdictions)

We rely on:

• Performance of a contract
• Legitimate business interests
• Your consent (e.g., for marketing emails)
• Legal obligations
• Legitimate interests in fraud prevention and security (including for payment processing and identity verification purposes)

4.  Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers (website hosting, analytics like Google Analytics, email service platforms, event management tools, cloud storage)
• Payment processors (to facilitate and complete transactions on our behalf; payment processors operate under their own privacy and security programs, including PCI-DSS compliance)
• Professional advisors (accountants, lawyers) as needed
• Partners involved in delivering our services (e.g., for remote sensing or critical infrastructure projects, with confidentiality agreements)
• Law enforcement or regulators when required by law

Third-party plugins and tools on our site (such as Smush for image optimization and any embedded content) may collect data according to their own policies. We use StackPath CDN where applicable.

 

5.  Cookies and Tracking Technologies

We use cookies and similar technologies for functionality, analytics, and (where consented) marketing. You can manage cookie preferences through your browser settings. Our Site uses Google Analytics. For more details on how Google collects and uses data, see their privacy policy.

 

6.  Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Marketing email lists are retained until you unsubscribe.

Payment transaction records are retained for the period required by applicable tax, accounting, and financial recordkeeping obligations. Identity verification records are retained only as long as necessary for the purpose for which they were collected, or as required by law.

 

7.  Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information
• Opt out of marketing communications (every email includes an unsubscribe link)
• Object to or restrict certain processing
• Data portability (where applicable)

To exercise these rights, contact us at info@criticalops.com. We will respond within a reasonable timeframe.

 

8.  Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

 

9.  International Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. We take steps to ensure appropriate safeguards are in place.

 

10.  Children’s Privacy

Our Site and services are not directed to children under 18. We do not knowingly collect data from children.

 

11.  Changes to This Privacy Policy

We may update this policy periodically. We will post the revised version with a new effective date. Continued use of our Site after changes constitutes acceptance of the updated policy.

 

12.  Contact Us

For questions or to exercise your rights: Critical Ops LLC, 26965 Center Ridge Road, Westlake, Ohio 44145

Email: info@criticalops.com

 

This Privacy Policy is governed by the laws of the State of Ohio, United States.