Who we are

Our website address is: https://criticalops.com.

This privacy policy (“Privacy Policy”) applies to the website you are currently viewing and informs you what information is collected and used on this website. By visiting or using this website, you consent to the data collection and use practices described in this Privacy Policy By using this website you are accepting this Privacy Policy. The website is provided by Critical Ops, LLC (“Company”).

1. COLLECTION OF INFORMATION

Purpose. Users can access features of this website without disclosing personal information. In order to access certain features on the website, users may be asked to provide information as part of an account registration, which will provide the registrant with access to the website in its complete form.  This includes the ability to subscribe to a newsletter, submit a contact us form, or access other types of forms and webpages from the website.

Information Sought. During the account registration process, you will be asked to submit personal information, including your proper name and at least one active email address. At this time, you will also have the opportunity to subscribe to any and all website newsletters, product news, services and special offers or events. Registrants can also unsubscribe to these newsletters at any time by updating registration account information online.

Automatically Collected Information. Information concerning your computer hardware and software is automatically collected and may be shared with other Company websites. This information may include, and is not limited to: your IP address, browser type, domain names, access times and referring website addresses. Company uses this information to maintain the quality of its service and to provide general statistics about website visitors.

Storage and Transfer of Personally Identifiable Information. Company may store and process in the United States or any other country in which Company or its affiliates, subsidiaries, or agents maintain facilities. By using Company’ websites, you consent to any such transfer of information outside of your country.

2. USE OF AND SHARING OF INFORMATION

Company collects and uses your personal information in order to operate the website and to provide its online and electronic services. The collection of your email address and name during account registration enables Company to send you any requested newsletter(s) or to send you any requested mailings or offers. Information concerning your geographical location is used to determine if Company should provide regionalized information to its customers. Except as otherwise stated below, the personal information you provide on this site will not be shared with any third-parties, although Company reserves the right to share such information with its affiliates and subsidiaries without your permission.

Company occasionally hires other companies to provide limited services on our behalf, such as sending newsletters, providing customer service, and performing statistical analysis of our services. We will only provide those companies with the information that they need to provide us with such services, and we prohibit them from using that information for any other purpose.

Company’ website reserve the right to disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Company or the site; (b) protect and defend the rights or property of Company or one of Company’ websites; and, (c) act under exigent circumstances to protect the personal safety of users of Company, its websites, or the public.

Company provides links to send email messages to this website for your convenience and your email address is used so that this website may reply to your inquiry. Company tracks the pages on this website that our customers visit in order to determine which areas of the site are the most popular. This data is used to deliver customized content and advertising within the website to customers whose behavior indicates that they are interested in a particular subject area.

3. INFORMATION FROM OTHER SOURCES

We sometimes supplement the information that we receive that has been outlined in this Policy with information from other sources and companies. Such outside information includes updated delivery and address information from carriers or third parties, which enables us to correct our records and deliver your next purchase from this website or future communications more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features; search results and links, including paid listings (such as Sponsored Links from Google); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

4. INFORMATION SECURITY

Company’ site secures the email address you provide on computer servers from a third party (such as GoDaddy, Amazon Web Services, or other servers they’ve chosen) in a controlled, secure environment, protected from unauthorized access, use or disclosure. If you choose to register for an account, you may be required to select a password. This password can be changed at any time after you first log into the service by using your current password. You must keep your password confidential and you must not share this information with anyone. If you share a computer with anyone, you should always log out of the website before leaving it to prevent access to your information from subsequent users of that computer.

5. USE OF COOKIES

This website uses cookies to assist you with making your online experience more individualized. A cookie is a text file that is placed on the hard disk of your computer by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Cookies are used for convenience and to save you time when you next visit this website. The purpose of a cookie is to tell the web server that you have returned to a specific page, so that when you visit the site again, the experience will be personalized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to set your computer to accept cookies from this website, you may also choose to be logged into the site automatically. If you choose to decline cookies, you may not be able to fully experience the interactive features of this website or the other websites that you visit and you may experience technical problems receiving current information from such cookie-disabled websites.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

6. USE OF WEB BEACONS

Company’ website pages may contain electronic images known as web beacons – also referred to as single-pixel gifs – that permit Company to count users who have visited those pages and for other related website statistics – (e.g., recording the popularity of certain website content and verifying system and server integrity). Web beacons are not used to access your personal information on Company’ websites; they are solely used to compile aggregated statistics concerning the use of the Company’ websites. Web beacons collect only a limited set of information including a cookie number, the time and date of a page view, and a description of the page on which the web beacon resides.

7. COMMUNITIES AND FORUMS OFFERED ON THIS WEBSITE

Any personally identifiable information or personally sensitive data that you disclose through the Communities, Forums, Message Boards, Chat Rooms, or other public online forums hosted on this website, may be collected and used by others. We recommend caution when giving out personal information to others in these public online forums. Company encourages you to review the privacy statements of Web sites you choose to visit via hyper-links posted on this website so that you can understand how those Web sites collect, use and share your information. Company is not responsible for the privacy policies or other content on third-party websites accessed through Company’ website.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.  An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Visitor comments may be checked through an automated spam detection service.

8. USER ACCESS TO AND CONTROL OF INFORMATION

You can access some of the information that we collect and process about you. For example, you can access information regarding recent orders from the website; personally identifiable information (including name, e-mail, password, communications preferences, and address book); payment settings (including credit card information and gift certificates); email notification settings; and prior order history.

With respect to your communications preferences, you can unsubscribe from newsletters by following the instructions included in the newsletter you receive. If your email address has changed and you would like to continue to receive newsletters, you will need to access your account and update your e-mail address information in your account and sign-up again for the newsletter. Occasionally, Company will send out emails concerning website disruptions, new products and other news about Company’ products and services. These emails are sent to all account holders and are not subscription-based. Such emails are considered a part of Company services to the users of its website.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

9. CHILDREN

If you are under 18, you may not use this website.

10. CONDITIONS OF USE, NOTICES, AND REVISIONS

This Privacy Policy applies only to Company’ websites and not to any third-parties that may be accessed through hyper-links on this website. Company reserves the right to occasionally update this Privacy Policy. At such time, Company will also revise the “last updated” date at the end of the Privacy Policy. For material changes to this Policy, Company will notify you by placing prominent notice on the website. We recommend that you periodically review this Privacy Policy.

12. CONTACT INFORMATION

Company welcomes feedback regarding this Privacy Policy. If at any time you believe that this website has not adhered to this Privacy Policy, please contact Company and we will use all commercially reasonable efforts to promptly determine and correct the problem. E-mail should be sent to info@criticalops.com.