International Credit Union Contact Center Conference

We’re excited to announce our participation in the International Credit Union Contact Center Conference, scheduled for October 19-20, 2026, at the Park MGM in Las Vegas, Nevada. This leading event gathers credit union contact center professionals, leaders, and teams to explore best practices in member service, operations, technology integration, workforce management, and emerging trends that shape the future of member engagement.

In today’s environment, contact centers face growing demands: delivering seamless omnichannel support, combating fraud in real time, leveraging AI for efficiency, and maintaining high member satisfaction amid rising expectations. This conference provides targeted education, networking, and strategies to help your credit union elevate contact center performance and protect members.

We are proud to support the event as the emcee. In addition, we will deliver a dedicated 60-minute fraud session focused on current credit union fraud trends. This session covers the latest tactics—such as account takeovers, synthetic identities, and social engineering—along with detection methods, prevention best practices, and response strategies tailored to contact center environments.

This is a prime opportunity for contact center managers, supervisors, frontline staff, and executives to gain actionable insights, share experiences, and build stronger defenses against fraud while improving service delivery. Join us in Las Vegas for two days of focused learning and collaboration in a premier venue.

Registration details will be available soon on the official site!